You experienced some unexpected behavior while working on a board?
Should you ever experience some unexpected behavior while working with Collaboard, especially when working on a board, please do the following:
- Open Collaboard using the Incognito mode of your browser and try to replicate the issue. If it works as expected the issue was caused by the browser's cache. Please clear the cache of your browser to make Collaboard work as expected.
- If the issue persists, please create a HAR (HTTP Archive) file.
Refer to this okta help page describing on how to create the HAR file and send it to our support along with a description of the issue, ideally a link to a screenshare. You can record your screen for free with loom.
DISCLAIMER for HAR files
When capturing user logins via the browser developer console logs, the username/password will be captured in plain text within the log file and will be visible to anyone with access to the file. This can also occur with active session cookies. Our recommendation is to sanitize the HAR file to replace any secrets before uploading it to Okta Support. Notes taken from okta.