1. Collaboard Help Center
  2. Technical Questions & Issues

A board feature is not working as expected

You experienced some unexpected behavior while working on a board?

Should you ever experience some unexpected behavior while working with Collaboard, especially when working on a board, please create a HAR file.

DISCLAIMER

When capturing user logins via the browser developer console logs, the username/password will be captured in plain text within the log file and will be visible to anyone with access to the file. This can also occur with active session cookies. Our recommendation is to sanitize the HAR file to replace any secrets before uploading it to Okta Support. Notes taken from okta.

Please refer to this okta help page describing on how to create the HAR file and send it to our support along with a description of the issue.