If you have connection issues to Collaboard this can be related to your company network. In this article, you find information on what you can do to solve connection issues.
Collaboard is a Web Application that works in your browser. If you are having trouble connecting to Collaboard see the following steps for potential solutions.
Please make sure you know in which environment you are working. There are three environments of Collaboard available
1.Global hosting (Microsoft Azure): web.collaboard.app
2.Hosting in Europe (Open Telekom Cloud): de.collaboard.app
Whitelist Collaboard's IP Addresses
Hosting in Europe
Hosting in Switzerland
Make sure you use a supported browser
Make sure WebSockets are enabled
If you are getting constant connection issues, please check if WebSockets are enabled.
You can do this check on this website: https://websocketstest.com/
If WebSockets are not enabled please reach out to your IT.