Do you have connection issues?

If you have connection issues to Collaboard this can be related to your company network. In this article, you find information on what you can do to solve connection issues.

Collaboard is a Web Application that works in your browser. If you are having trouble connecting to Collaboard see the following steps for potential solutions. 

Whitelist Collaboard's IP Addresses

  • web.collaboard.app
  • api.collaboard.app

If you are using our environment in Switzerland, make sure these IP Addresses are whitelisted:

  • ch.collaboard.app
  • ch-api.collaboard.app

Make sure you use a supported browser

List of supported browsers

Make sure WebSockets are enabled

If you are getting constant connection issues, please check if WebSockets are enabled. You can do this check on this website: https://websocketstest.com/

If WebSockets are not enabled please reach out to your IT.