--- title: Login Problems description: What you can do? --- [Skip to content](https://help.collaboard.app/login-problems#main-content) - [English](https://help.collaboard.app/login-problems) - [Deutsch](https://help.collaboard.app/de/login-probleme) English Show submenu for translations ![logo-type\_black 2.svg\]](https://help.collaboard.app/hubfs/logo-type_black%202.svg) Open main navigation Close main navigation - - [English](https://help.collaboard.app/login-problems) - [Deutsch](https://help.collaboard.app/de/login-probleme) English Show submenu for translations - [Go to collaboard.app](https://www.collaboard.app/) [Go to collaboard.app](https://www.collaboard.app/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Collaboard Help Center](https://help.collaboard.app/?hsLang=en) 2. [Administration](https://help.collaboard.app/administration?hsLang=en) 3. [Account Administration](https://help.collaboard.app/administration?hsLang=en#account-administration) # Login Problems ## Here you will find troubleshooting information in case you can't login to your Collaboard account.  ### Do you use the correct environment?  We have different environments of Collaboard. Each environment is unique and they are not linked to each other. Please make sure that you login to the environment, where you created your account.  Make sure you are on the login page you registered with.  Here you can find the links to the environments: | **Environment** | **Hosting Location** | **Subscription Type** | **Login URL** | | --- | --- | --- | --- | | **Global** | Azure (Netherlands) | Credit Card / Trial | [https://web.collaboard.app](https://web.collaboard.app/) | | **Swiss** | Azure (Switzerland) | Enterprise / Sales | [https://ch.collaboard.app](https://ch.collaboard.app/) | | **Swiss (Edu)** | Azure (Switzerland) | Education / Sales | [https://edu.collaboard.app](https://edu.collaboard.app/) | | **German** | Open Telekom Cloud (DE/NL) | Enterprise / Sales | [https://de.collaboard.app](https://de.collaboard.app/) |   ### Do you forgot your password? If you forgot this is how you reset your password:  1.Enter your email address ![](https://help.collaboard.app/hs-fs/hubfs/image-png-Feb-07-2026-08-26-25-3911-AM.png?width=359&height=425&name=image-png-Feb-07-2026-08-26-25-3911-AM.png) 2.Click on **Reset your password** ![](https://help.collaboard.app/hs-fs/hubfs/image-png-Feb-07-2026-08-27-27-0434-AM.png?width=369&height=327&name=image-png-Feb-07-2026-08-27-27-0434-AM.png) 3.Enter the verification code and create a new password. In case you do not receive the verification code click on **Resend verification code**   ![](https://help.collaboard.app/hs-fs/hubfs/image-png-Feb-07-2026-08-28-20-7362-AM.png?width=347&height=472&name=image-png-Feb-07-2026-08-28-20-7362-AM.png)   ### Error message when you try to login If you get an error message when you try to login, please [contact our support.](https://www.collaboard.app/collaboard-support-ticket?hsLang=en) - [Getting started](https://help.collaboard.app/getting-started?hsLang=en#main-content) - [Register / Login](https://help.collaboard.app/getting-started?hsLang=en#register-login) - [Start with your first project](https://help.collaboard.app/getting-started?hsLang=en#start-with-your-first-project) - [Working with Collaboard](https://help.collaboard.app/working-with-collaboard?hsLang=en#main-content) - [Board navigation](https://help.collaboard.app/working-with-collaboard?hsLang=en#board-navigation) - [Standard Object Options](https://help.collaboard.app/working-with-collaboard?hsLang=en#standard-object-options) - [Sticky Notes](https://help.collaboard.app/working-with-collaboard?hsLang=en#sticky-notes) - [Media](https://help.collaboard.app/working-with-collaboard?hsLang=en#media) - [Shape & Line](https://help.collaboard.app/working-with-collaboard?hsLang=en#shape-line) - [Other Objects](https://help.collaboard.app/working-with-collaboard?hsLang=en#other-objects) - [Quick Links](https://help.collaboard.app/working-with-collaboard?hsLang=en#quick-links) - [Facilitation and collaboration](https://help.collaboard.app/working-with-collaboard?hsLang=en#facilitation-and-collaboration) - [Project interaction](https://help.collaboard.app/working-with-collaboard?hsLang=en#project-interaction) - [Export](https://help.collaboard.app/working-with-collaboard?hsLang=en#export) - [Settings](https://help.collaboard.app/working-with-collaboard?hsLang=en#settings) - [Accessibility](https://help.collaboard.app/working-with-collaboard?hsLang=en#accessibility) - [Import](https://help.collaboard.app/working-with-collaboard?hsLang=en#import) - [Templates](https://help.collaboard.app/working-with-collaboard?hsLang=en#templates) - [Plans & Billing](https://help.collaboard.app/plans-billing?hsLang=en#main-content) - [Manage your subscription and plan](https://help.collaboard.app/plans-billing?hsLang=en#manage-your-subscription-and-plan) - [Administration](https://help.collaboard.app/administration?hsLang=en#main-content) - [Account Administration](https://help.collaboard.app/administration?hsLang=en#account-administration) - [Project Administration](https://help.collaboard.app/administration?hsLang=en#project-administration) - [User Management](https://help.collaboard.app/administration?hsLang=en#user-management) - [Spaces](https://help.collaboard.app/administration?hsLang=en#spaces) - [Integrations](https://help.collaboard.app/administration?hsLang=en#integrations) - [Settings](https://help.collaboard.app/administration?hsLang=en#settings) - [Support & FAQ](https://help.collaboard.app/support-faq?hsLang=en#main-content) - [Announcements and Release Notes](https://help.collaboard.app/support-faq?hsLang=en#announcements-and-release-notes) - [General](https://help.collaboard.app/support-faq?hsLang=en#general) - [FAQ](https://help.collaboard.app/support-faq?hsLang=en#faq) - [Video Trainings](https://help.collaboard.app/video-trainings?hsLang=en) [![Collaboard](https://help.collaboard.app/hs-fs/hubfs/coll-logo.png?width=300&height=165&name=coll-logo.png "Collaboard")](http://collaboard.app) collaboard.app Help Center Copyright © 2026, Collaboard by IBV Informatik, Beratungs und Vertriebs AG